GutID
GutID Report Consultation (30 minutes)
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Product details
A closer look
Consult with a nutrition professional about your GutID results
GutID makes it easy to connect with an independent, certified telehealth provider through a secure virtual visit. This optional 30-minute session lets you review your GutID report with a nutrition professional, understand what it shows, and work through the personalised recommendations — from home. (Age 18+)
How it works
- Schedule a virtual visit — choose a time that suits you. Bookable hours are 4am–5pm ET, Monday to Friday (excluding holidays).
- Connect by video — speak with a certified provider from wherever you are.
- Get personalised guidance — walk through your report, ask questions, and leave with clear next steps.
Convenient, confidential, and focused on your gut health goals — no office visit required.
Telehealth visits are provided by independent third-party healthcare professionals, not by GutID. Any medical guidance or care you receive comes directly from the provider; GutID facilitates the connection.
GutID Report Consultation (30 minutes)
Shipping, turnaround, replacements and payment — the things worth knowing before you buy. If anything is missing, email us and we will get back to you within 24 hours on weekdays.
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Shipping and collection
Free shipping to you, and a prepaid envelope to send your sample back. Collection takes about five minutes at home.
Your collection tube contains a preservative that keeps the sample stable at room temperature for up to two years, so there is no refrigeration and no rush to post it.
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Your results
Samples are processed in a CLIA-certified and CAP-accredited laboratory in the United States using patented Intus Bio technology.
After the lab receives your sample and it passes quality checks, results take 3–4 weeks in the US and 4–5 weeks in the UK and Canada. Your report appears in your GutID portal account and we email you as soon as it is ready.
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Replacements and cancellations
If your kit arrives damaged, or the collection tube is compromised, email ask@gutid.com and we will send a free replacement — provided no sample has been submitted, the kit has not expired, and a replacement is available.
If your sample fails quality control at the lab through a fault on our side, we replace the kit free of charge.
Cancel within 24 hours of ordering and you are refunded in full, less a 3% processing fee. Once preparation of your kit begins, orders cannot be canceled or returned, because of the medical nature of the product.
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Paying with HSA or FSA
GutID may be eligible under your HSA or FSA depending on your provider. Your order confirmation works as an itemized receipt, and some providers ask for a letter of medical necessity.
Benefits coordinators occasionally decline these in error, so it is worth checking with yours before ordering. Any other questions, email ask@gutid.com — we reply within 24 hours on weekdays.
Before you order
Your report consultation
This optional $79.00 report consultation is available to individual clients and is sold separately from a test kit. Clinicians receive interpretation support at no charge. Review the appointment duration and scope above, or contact our team with booking questions.
Ask our team